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General Delivery Failure Cases Where You Accept Liability
You (or the consignee) must accept delivery of the goods and comply with any applicable procedures/charges from your local Customs.
If the delivery fails because:
you were not at home or the courier could not contact you
the delivery details were wrong
the recipient fails to accept the goods
the courier cannot satisfactorily verify the identity of the person attempting to receive the goods
the courier cannot deliver to a remote area or invalid address
delivery fails due to war, disaster, etc
other similar scenarios beyond our control
... [in such cases] you agree that we will not accept liability and no compensation is available.
There are also several situations in which you accept liability when the goods do not arrive due to Customs issues.
We guarantee your products will arrive safely in your destination country.
In the unlikely event your package is lost, we will re-send the goods or give you a full refund.
If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by us, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case.
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